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Have a Question? Check out our FAQ's Below


How soon will my listing be added?
Within one business day of receiving your information and payment your listing will either be posted or you will be contacted for additional information.

What will the expiration date of my coupon/special offer be?
Your expiration date will coincide with the expiration date of your display ad but, at your discretion, may renew monthly with your display ad.

Can I set my expiration date for a shorter period of time?
While you may extend the expiration date, you may not set your expiration date for less than 30 days.

May I try running just a special offer/coupon?
Coupons and special offer listings are only available to post through the purchase of a display ad.

I would like to run a coupon for a single event. May I do this?
Yes, however the purchase of a display ad is required.

How do I change my coupon offer if my display ad does not change?
Simply submit the information to us here and select the $29 One-time fee option. Once we receive the updated information and notification from PayPal, we will make your requested changes.

Why do you charge a fee to change my ad?
This fee covers the cost of our team member making the change for you. Simply click here to request a change.

We are a nonprofit, religious organization, or club. Do we still need to pay the associated fee?
Yes.

My business is already listed, but I would like to make a change to the wording or the location of the listing. How do I do this?
For minor corrections to existing listings we charge a one-time $29 fee. Simply visit this page to process your request.

My business address, link, or phone number is incorrectly listed on the current coupon. Must I pay a fee to correct this?
Because we must respond within 24 business hours to all paid listings, the quickest way to correct the information is by paying the one-time administrative fee. However, it is important to Santa Clarita Guide that we provide correct information on our site. Therefore, while a paid submission is the quickest way to trigger a correction, you may send an email to info@santaclaritaguide.com and we will make every effort to correct the information as quickly as possible. Please allow up to ten business days.

I'm a small business just getting started. Can't you just help me out for free?
We understand the needs and financial crunch of small businesses; after all, we're one, too! But to be fair to all, because most of the businesses in SCV are small businesses, we need to treat every business the same.

Can I call you to discuss your policy with you? I believe I may have a better way for us to work together.
To offer these low rates, we provide customer service via telephone for orders of $500/monthly or more. However, we welcome your comments and suggestions via email to sales@santaclaritaguide.com.





Updated February 22, 2017
Endorsed by
County of Los Angeles SCV Chamber of Commerce California Travel and Tourism Commission
In association with
City of Santa Clarita SCV Tourism Bureau
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"Santa Clarita Guide" and "SCV Guide" are trademarks of Santa Clarita Guide LLC.